We are eager to help! Feel free to read through our list of most frequently asked questions below for answers to common questions.
If you don't find the information you need here, feel free to submit your question to us and we will promptly find you an answer.
Most RVs and boats are not wired to accept RGB products, which require 4 or 5 wires. Installation would require rewiring with special wire harnesses and in most cases opening walls. This is not a DIY aftermarket upgrade we currently offer.
Our Cypress table legs that come with our table system were designed to have a very tight fit. To remove a leg that has gotten over tightened. Place the table top back on the leg and twist the top until the leg starts to loosen. Then remove top - it might need a little side to side twisting, then pull straight up. The leg should now turn easily by hand - don't forget to slide the button on the floor base toward the leg.
There are a couple of things to check. 1) Be sure the t-bolt on the bottom of the leg is extend about 1/2\" out -sometimes it gets tightened all the way in. 2) Check that the floor base screws are securely screwed into a solid floor material.
No - our decorative lighting is designed specifically for RVs and boats that use 12volt wiring. Do not attempt to install these in a house that is wired for higher voltage as it will over load the circuits and cause the fixture to malfunction."
We do our best to be sure you receive a quality product from the start but if you find a manufacturing defect we will replace it as quickly as possible.
Placing an Order
The short answer is not usually. We try to stock the most popular colors of a product. We may have other color options but they require large order volumes and or are reserved for our OEM customers
Products on our corporate site many times require a minimum order requirement to order and are reserved for our OEM customers. Please visit the ITC Manufacturers' Select section of the website to see consumer product options and Amazon links to purchase there.
Don't worry we will still have your order waiting for your return up to 24 hours.
Usually your card will be charged when you complete your purchase.
While at first it may appear we charged you twice for the same order our system actually first checks your
credit and places a hold on the amount that will be charged once the card is approved, then the hold will be removed. This usually happens within hours or a day. If you have questions or concerns the best thing to do is reach out to us instead of cancelling your order or stopping the charge on your credit card.
ITC Shop Now is part of the larger ITC Incorporated business that supplies products to a wide number of OEMs and some products just sell faster than we can make them. If there is a product you want but it is out of stock on the Shop please contact us by Live Chat, email, or phone and we will work with you to get you the item as quickly as possible.
We try to refund your money as quickly as possible. If you are returning a product your refund will be processed once we get the product back and review the issue.
Please request a return at email@example.com with your name, email address, order number, product sku, and reason for return.
We value your business and we base our service on how we like to be treated. That is why we decided not to employ a call center who just responds using a script for weekend service. We want to be able to really help you with our products. And if our Customer Care Representative doesn't know the answer to your question - they can walk over to an engineer or a product manager and find out. We hope you understand our customer care team works hard for you and they need the weekends to camp and boat too.
It is helpful to have your order number and the product number on hand but not always necessary.
ITC Incorporated is the owner of ITCShopNow ecommerce website as well as the Amazon ITC Manufacturers’ Select registered store front. ITC is located in Hudsonville, MI and is family owned and operated. Founded in 1982, ITC began with a vision to bring innovative solutions to our customers in an increasingly global world. ITC currently designs, engineers, and manufactures products for several industries, such as RV and Marine manufacturers, Automotive OEMs, and Commercial Office companies.
We have also won the Michigan Best and Brightest Companies award 5 years running.
We send you an email when they launched on the site and are ready to order. Just sign up for our newsletter to be included in the mailing list or send us an email at firstname.lastname@example.org requested to be added to the mailing list.
We send out a monthly newsletter that will have interesting stories and stats, links to recent blogs about camping, boating, or DIY improvements, plus tip and tricks on using our products in new applications and information on new products that are coming soon. Sign up and be in the know.
ITC designs, engineers, and manufactures our products in our three wholly owned factories, in Michigan, Indiana, and China.